Shipping & Returns

Shipping & Returns

1. If we cancel any order we shall offer a refund or credit to your account the price paid by you.

2. We shall endevour to fulfill all orders in accordance with our terms and conditions.

3. All products remain the property of Black-dragons Gift Shop untill payment has been received in full.

4. If any product becomes unavailable at time of order, we will back order the product/s and forward to you once in stock at our own cost.

5. We will arrange for the Products to be delivered to the address for delivery indicated on your Order

6. We aim to ship all products within 2-14 business days, but no longer than 21 business days. If a situation arises that will delay your order in any way we will contact you by email.

7. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our control.

8. Items that are Missing or lost in the post will be replaced ie replacement product sent to you, after a period of 15 working days from posting for UK deliveries and 30 working days for all other deliveries. See note 9 below.

9. For items lost or gone missing in the Post we will require a signed confirmation form to be completed by the addressee of the parcel before we can consider a refund or replacement.

10. We endevour to correct errors and omissions as quickly as possible after being notified of them.

11. We advise the use of Recorded Delivery for orders over the value of £10. Tracking numbers will be supplied for Recorded Delivery items only.

12. Any Parcels sent over the value of £10 by normal First Class Mail that do not arrive at the customers address or go missing in the post will only be refunded or replaced after confirmation of loss and after Royal Mail settlement for lost parcels.

13. All UK orders are sent by Royal Mail First Class & Recorded Post. All overseas orders are sent via Air Mail.

14. We do not offer refund or exchange for change of heart.

15. Herbs, Resins & powders are non returnable.

Lost or Damaged Parcels:

To claim for loss of a parcel you are required to contact your nearest Royal Mail Parcel Office and then you must complete our form and include the contact name and address details for the local parcel office you enquired at. We will then file a claim against Royal Mail. Damaged parcels will require photo graphic evidence and to keep the packaging (Royal Mails request) then complete the form.